Privacy Policy

1.1 Information You Voluntarily Provide

When you submit a project inquiry, request a technical estimate, or reach out to us via our website, campaign landing pages, WhatsApp, email, or telephone, we collect:

• Full Name
• Work Email Address
• Telephone / WhatsApp Contact Number
• Company or Organization Name
• Project Requirements, Technical Briefs, Budget Ranges, and Delivery Timelines
• Bilateral Non-Disclosure Agreement (NDA) documentation and signed project statements

1.2 Technical & Usage Data

When you navigate our website or landing pages, we automatically collect non-personally identifiable diagnostic and telemetry data, including:

• Internet Protocol (IP) address and approximate geographical region
• Browser brand, version, and operating system
• Referring URL, pages viewed, time spent per section, and interaction timestamps
• Device viewport dimensions and screen responsiveness telemetry

1.3 Non-Intrusive Bot Protection (Cloudflare Turnstile)

We protect our inquiry forms using Cloudflare Turnstile to defend against automated spam and malicious abuse. Turnstile evaluates browser telemetry and headers without reading your personal information or tracking you across external websites.

2.1 Purpose of Processing

We process your information strictly for legitimate commercial and engineering purposes:

• Evaluating architectural requirements and preparing custom project proposals and milestones
• Executing bilateral Non-Disclosure Agreements (NDAs) to protect your intellectual property
• Delivering UI/UX design, custom web and mobile app development, and SLA retainer engineering
• Communicating project progress, technical updates, security advisories, and invoices
• Optimizing digital platform performance, responsiveness, and conversion ergonomics

2.2 Legal Basis for Processing

We collect and process personal data under one or more of the following legal grounds:

• Contractual Necessity: To take preparatory steps prior to entering into a contract (e.g., scoping, proposals) and to perform contractual obligations
• Legitimate Interests: To prevent fraud, ensure platform security, and improve our engineering services
• Explicit Consent: When you willingly submit your details through our inquiry forms
• Legal & Statutory Compliance: To satisfy corporate tax, GSTIN, and accounting obligations in India

3.1 Zero-Spam & Zero-Broker Guarantee (Google Ads Policy Compliant)

ZOOL maintains a strict zero-spam policy. We do NOT sell, rent, lease, trade, or distribute your personal information, phone numbers, or email addresses to third-party data brokers, advertising networks, or telemarketing agencies under any circumstances.

3.2 Trusted Service Providers

We only share necessary operational data with verified enterprise infrastructure providers who assist in operating our services under strict confidentiality agreements:

• Enterprise Cloud Hosting & Infrastructure: Amazon Web Services (AWS), Google Cloud Platform (GCP), and Cloudflare
• Transactional Communication: Secure email relays and business WhatsApp API partners
• Accounting & Statutory Compliance: Certified statutory auditors and tax compliance authorities in India

3.3 Client Intellectual Property & Source Code Confidentiality

All proprietary software architectures, Figma tokens, technical briefs, and source code repositories shared with or created by ZOOL are subject to strict bilateral confidentiality covenants. We treat client digital assets as proprietary and privileged.

4.1 Cookies & Local Storage

We use strictly necessary cookies to preserve UI state (such as dark/light theme preferences and modal states). We do not deploy invasive cross-site tracking cookies.

4.2 Google Ads & Conversion Measurement

We run Google Ads campaigns to connect with organizations looking for specialized design and engineering services. When you click an advertisement and visit our landing pages, anonymous conversion tags may be utilized to measure campaign efficacy, verify legitimate user engagement, and prevent click fraud. These measurement tags do not record or sell your personal identity.

4.3 Managing Cookie Preferences

You may modify your browser settings to decline or delete cookies at any time. Disabling cookies will not hinder your ability to browse our website or submit project inquiries.

5.1 Enterprise Data Security

We maintain industry-standard physical, procedural, and technological safeguards (including TLS/SSL 256-bit encryption in transit, strict role-based access controls, and zero-trust credentials) to protect your information against unauthorized access, loss, or alteration.

5.2 Data Retention

Inquiry details are retained only for the duration required to evaluate your project scope and maintain legitimate business correspondence, or as mandated by statutory accounting regulations (such as GST invoice retention).

5.3 Your Rights & Permanent Purge / Deletion Policy

Under the Indian Digital Personal Data Protection (DPDP) Act, GDPR, and international privacy standards, you maintain the full right to:

• Access: Request a copy of all personal records held by ZOOL
• Rectification: Request correction of inaccurate or incomplete contact details
• Permanent Erasure: Request immediate and total deletion of your submitted contact information from our databases
• Withdrawal of Consent: Revoke consent for project communications at any time

5.4 How to Exercise Your Deletion Rights

To request an immediate review or complete purge of your data, email [email protected] with the subject line "Data Deletion Request". Our Grievance Officer will process and confirm your request within 48 business hours.