Terms of Service

1.1 Services & Preliminary Inquiries

ZOOL provides UI/UX design, custom web application engineering, hybrid mobile application development (Flutter, React Native, iOS & Android), high-performance website development, and sustained SLA delivery & support retainers. Preliminary inquiries, scope assessments, and estimates submitted through our website or campaign landing pages are strictly non-binding.

1.2 Formal Statement of Work (SOW)

Binding contractual obligations, milestone deliverables, acceptance criteria, and schedules commence solely upon bilateral execution of a dedicated Statement of Work (SOW) or Master Services Agreement (MSA).

2.1 Nature of Deliverables

Deliverables may encompass high-fidelity Figma design systems, interactive prototypes, production TypeScript/React/Node source code, API specifications, and cloud deployment pipelines as defined in the applicable SOW.

2.2 Acceptance Windows

Deliverables are reviewed against agreed milestone acceptance criteria. Milestones are deemed accepted upon client sign-off or within standard review windows agreed at project kickoff.

3.1 Agile Progression

Engineering milestones and bi-weekly sprint deliverables are tracked collaboratively. Unforeseen scope modifications or delayed third-party API dependencies will be evaluated transparently with mutual schedule adjustments.

4.1 Milestone & Retainer Structure

Fees are transparently established per SOW milestone or monthly retainer squad with zero surprise charges:

• Fixed-fee milestones are billed upon agreed stage completion
• Sustained delivery and support retainers operate on predictable monthly schedules
• All corporate billing is conducted in compliance with Indian GST regulations
• Invoices are payable within 14 calendar days of issuance

5.1 Total IP Transfer to Client

Upon settlement of project milestone invoices, 100% ownership of all custom-developed source code, application architectures, proprietary workflows, and Figma assets transfers exclusively and irrevocably to the client.

• Clients maintain unencumbered commercial and proprietary rights over all custom work
• Third-party open-source libraries remain subject to their respective standard licenses (e.g., MIT, Apache 2.0)
• ZOOL will never resell or reuse bespoke client codebases for any other entity

6.1 Change Control Process

To ensure architectural integrity and budget discipline, new feature requests outside the original SOW baseline are estimated transparently via documented change orders.

7.1 Proprietary Data Safeguards

ZOOL signs strict bilateral Non-Disclosure Agreements prior to reviewing proprietary business logic, investor briefs, or existing repositories. Both parties covenant to safeguard confidential technical and business records.

8.1 Service Warranty

We warrant services will be performed professionally and in accordance with industry standards.

8.2 Disclaimer

Except as stated, services are provided “as is,” without additional warranties.

9.1 Liability Limits

To the maximum extent permitted by law:

• Our liability is limited to fees paid
• We are not liable for indirect or consequential damages

10.1 Indemnity Clauses

You agree to indemnify and hold Zool harmless against claims arising from misuse of deliverables or violation of applicable laws.

11.1 Termination Rules

Either party may terminate with 14 days written notice.

• Work completed will be invoiced upon termination
• Deliverables will be transferred upon payment

12.1 Uncontrollable Events

We are not liable for delays caused by events beyond reasonable control, including natural disasters, outages, or regulatory changes.

13.1 Jurisdiction & Disputes

These Terms are governed by applicable laws of India, with exclusive jurisdiction in Bengaluru, Karnataka. Disputes will first be addressed through good-faith executive negotiation.

14.1 Policy Updates

We may update these Terms periodically. The latest version will always be available on this page with the revised effective date.